Service & support

From startup to continuous improvement, we keep your line running at peak performance with expert service and global support, wherever and whenever you need it.

Support Europe

Technical service and support for all European-based operations and installations.

+31 10 434 92 44
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Support North America

Assistance and on-site technical support for customers across North America.

+1 470 282 1545
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Spare parts

Fast delivery of original spare parts to keep your equipment running smoothly.

+31 10 434 92 44
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Customer portal

Continuous performance program

At Royal Houdijk, service isn’t an afterthought. It is part of the solution. From installation onward, we are committed to keeping your system performing at peak performance.

With tailored Service Level Agreements, preventive maintenance and 24/7 technical support, we help you maximize uptime, extend system lifespan and reduce total cost of ownership.

Here when you need us, 24/7

Our specialists are always just a call away, ready to assist with remote diagnostics, spare parts or expert guidance. Any time, any day.

Whether it’s a quick fix or a critical issue, we act fast to keep your system running at peak performance. With clear, personal communication and reliable support, your production stays up and your output remains consistent.

Global service network

From our headquarters in the Netherlands and service centres in the USA and Mexico, Royal Houdijk is always within reach, wherever you are.

USA service centre

In the USA, our service and sales center ensures responsive support and close collaboration with customers throughout North America, helping optimize performance and uptime.

Mexico service centre

Our Mexico-based center serves customers in Latin America with regional support, technical service and smooth coordination for both new projects and existing systems.

The Netherlands headquarters

Our headquarters in Vlaardingen, the Netherlands, is where we design, assemble and commission our advanced systems.

Industy leading service & support

Full lifecycle support

We’re with you from installation to long-term optimization, ensuring your system delivers peak performance, every day.

Service level agreements

Our tailored service agreements help minimize downtime, extend system life and keep your operations running with confidence.

24/7 global support

Global round-the-clock technical support for SLA customers, with direct access to Houdijk specialists when it matters most.

Real-time issue solving

Our systems offer secure remote diagnostics, so our experts can quickly monitor, detect issues and deliver solutions.

Preventive maintenance

Scheduled system maintenance to prevent unexpected issues, optimize uptime and lower total cost of ownership.

Upgrades & retrofits

Upgrade your existing line with the latest technologies. We optimize systems to keep you competitive and future-ready.

Original spare parts

Fast access to high-quality, original spare parts, ensuring reliability and long-term performance.

Training & documentation

From basic operator instruction to advanced maintenance training, online and on-site, tailored to your team’s needs.

The Royal Houdijk Academy

The Royal Houdijk Academy equips customers and partners with the knowledge to operate and optimize our systems. Through classroom instruction, hands-on training on the production line and flexible e-learning modules, we help you build confidence, efficiency and long-term success.

Solutions tailored to your needs

Our systems are tailored to your needs and made to last and adapt. With upgrades, retrofits and rebuilds, we keep your equipment ready for what’s next. As your needs evolve, we’re here to help you scale and perform.

Explore systems

Royal Houdijk Solutions tailored to your needs

100+ years
of innovation

For more than a century, Royal Houdijk has shaped the future of automation. Discover our story and dedication to innovation.

About us

About us

FAQs about our service and support

What services does Royal Houdijk offer?

We provide a full range of services including preventive maintenance, remote and on-site support, spare parts management, rebuilds, retrofits and continuous improvement programs. These services are designed to keep your production running efficiently.

What is included in a Service Level Agreement (SLA)?

Our Service Level Agreements are tailored to your needs and may include preventive maintenance, 24/7 technical support, priority response and proactive parts replacement. An SLA helps reduce downtime and ensures long-term equipment reliability.

How does Houdijk minimize downtime?

We combine proactive maintenance, regular inspections, expert guidance and timely parts replacement with fast support response. This approach helps detect and resolve issues before they disrupt your operations.

How do I order spare parts?

Spare parts can be ordered by phone or email. We can also create a spare parts management plan based on your needs to ensure key components are always available.

Is training available for our operators?

Yes. The Houdijk Academy offers classroom instruction, hands-on training on the production line and e-learning modules. These programs give your operators, technicians and maintenance staff the skills they need to run and maintain your equipment effectively, reducing errors and preventing unplanned downtime.

How does the 24/7 helpdesk work?

Customers with a Service Level Agreement can access our 24/7 helpdesk for emergency technical support outside regular hours. A support specialist is always available to start remote diagnostics and guide you through the next steps.

What makes Royal Houdijk a reliable service partner?

We work closely with our customers to ensure continuous performance through regular maintenance, expert support, staff training and improvement programs. Our global service network and deep technical expertise help you maintain high production standards over time.

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