Service Coordinator

36 - 40 hours per week Vlaardingen MBO/HBO

As a Service Coordinator, you ensure that our systems keep running through timely maintenance, the right spare parts, and quick solutions. In doing so, you not only contribute to smoothly operating systems but also to building strong customer relationships! Do you have the drive to literally keep our customers moving forward by applying your technical expertise and service-oriented approach? Then keep reading!

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About the job

As a Service Coordinator, you are the main point of contact for your (international) customer accounts when it comes to service, maintenance, and repeat orders. You handle everything from A to Z: from answering technical questions to coordinating deliveries and managing service requests. You know your customers and their installations inside and out, and they know they can rely on you.

By listening carefully, thinking along with them, and taking initiative, you build long-lasting customer relationships. This makes you not just a problem solver, but a trusted partner in their success! That mutual commitment ensures that customers are satisfied and keep coming back.

Curious about what your responsibilities look like? Your day will include tasks such as:

Your key responsibilities:

Assessing incoming requests, asking the right questions, and initiating the necessary internal actions. For this, you regularly collaborate with departments such as Assembly, Software, Hardware, and Procurement.
Coordinating procurement, logistics, and work preparation for all service requests.
Identifying (commercial) opportunities to offer additional services and preparing quotations and service contracts.
Contributing ideas and actively working on ways to further develop and improve our service. We welcome your input and give you the freedom to put your improvement ideas into practice.
Variety and adventure are also part of this role as Service Coordinator. From visiting (international) customers to traveling to our HUB in the United States for meetings or training sessions—you will have the opportunity to broaden your horizons. This makes your role even more exciting and dynamic!

What we offer

As a Service Coordinator, you will work in a dynamic environment with room for personal input and development. In addition, Royal Houdijk offers attractive employment benefits, such as:

What you can expect:

A salary between €3,600 and €5,600 per month (based on 40 hours).
27 vacation days and 13 additional leave days (ADV) in accordance with the Metalektro collective labor agreement.
The option to “sell” unused ADV days annually.
A fixed monthly commuting allowance of €0.23 per kilometer.
A solid pension plan with PME, with 50% of contributions paid by Royal Houdijk.
Attractive employee benefits, such as financial support for uncovered healthcare costs, a gym membership, or a contribution toward a new bicycle for commuting.
A healthy work-life balance, with the flexibility to arrange your working hours.
Internal and external training to maintain your personal development as well as your product and system knowledge.

What you bring

Key qualifications:

MBO+/HBO-level education, preferably with a technical background.
Experience in a technical support role, such as Technical Internal Sales, Work Planner, Sales Engineer, or Service Coordinator.
Excellent command of Dutch and English for communication with both international customers and colleagues.
You are decisive, proactive, and customer-oriented.
Providing a Certificate of Conduct (VOG) may be part of the application process.

This is what your future colleague says

“It’s always amazing to see how our high-tech systems bring biscuits to life. What makes my work truly special is that the problems customers face are often complex – it’s not just a single button or sensor, but a combination of technology, software, and process knowledge. That’s precisely what makes it interesting. I collaborate with colleagues from various disciplines within Houdijk – from engineering to R&D – and together we solve it as a team. When a production line is running smoothly again, I go home with a big smile on my face.”

Join the Royal Houdijk team

Excited about this opportunity? Take the next step and send us your application. We look forward to hearing from you.

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Questions about the vacancy?

For questions about this vacancy or working at Royal Houdijk, contact our HR team. We're happy to help.

Sanne Scholten | Recruiter
This email address is being protected from spambots. You need JavaScript enabled to view it. | +31 6 50 81 16 79

See what a day in your new position looks like

Your future team

You will be working in our Customer Service department in Vlaardingen. This department consists of 7 colleagues in various roles, led by the Customer Service Manager. In addition to the office in Vlaardingen, we also have a service office and colleague in the United States, with whom you will regularly coordinate.

The department has a pleasant working atmosphere with open and direct communication, short lines of contact, and helpful colleagues. We regularly brainstorm to find the best solutions and work together to achieve the best results, ensuring satisfied customers. What further characterizes us? We feel and take the freedom to initiate new ideas.

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About Royal Houdijk

Every day, millions of baked goods move seamlessly through our systems, from oven to packaging, with unmatched efficiency and precision. Royal Houdijk employs 225 people and operates from its headquarters in Vlaardingen, the Netherlands, supported by global service centers in the USA, Mexico and Austria.

Royal Houdijk is a leading company specializing in the design and manufacture of machines for transporting, inspecting, and loading all types of biscuits and crackers. With over a hundred years of experience, Royal Houdijk is renowned for its innovative solutions and high-quality products. As an Aftersales Engineer, you will join a dynamic organization that is constantly striving for improvement and growth.

'As an employer, Royal Houdijk stands for teamwork, collegiality, and growth. Career development is actively encouraged.'

View reference

Arjan Maaten
Area Sales Manager

Application process

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1. Submit your application

Send us your resume and a brief motivation via our online application form. We will review your information carefully and match it to the role and your potential fit within our team.

2. First contact

If your profile matches what we are looking for, we will reach out to schedule an initial phone call. This conversation helps us learn more about you and gives you the chance to ask questions about the role and our company.

3. Interview(s) at our office

Next, you’ll be invited to our office for one or more interviews with HR, your future manager and potential team members. We want to get to know you better and give you a good sense of the culture at Royal Houdijk.

4. Offer and onboarding

If we both feel it is a good match, we will make you a formal offer. Once you accept, we will guide you through the onboarding process and make sure you feel welcome from day one. We look forward to achieving great things together.

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